FAQ

Returns Policy

We want you to be satisfied with your purchase. If you are not completely happy, you can return the product to us, and we will either repair or replace it, or credit your account, subject to the terms below. This policy applies to products bought from ARLCA.

Certain parts of this policy do not apply to Unboxed Deals, reconditioned products, or used products, as indicated in the relevant sections below. Unboxed Deals are returned products offered for sale at discounted prices due to damaged, unsealed, or missing original packaging, or because the products show signs of handling and/or re-packaging.

This policy forms part of the ARLCA Terms and Conditions, and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.

Charges and refunds

If you return a defective product to us but fail to include all the accessories and parts originally sold with it, we reserve the right (subject to applicable law) to take the following actions:

  • Refuse the return entirely.
  • Replace only the items received.
  • Estimate the value of the missing accessories and parts and credit or refund you accordingly for the returned item only.

If you return a product that does not comply with this Policy, you may be responsible for reimbursing ALRCA for the costs associated with collecting the product from you and returning it to you.

Donations made on our website and any goodwill credits issued by us are strictly non-refundable under all circumstances.

Please note that refunds are processed exclusively to the original payment method used for the transaction. For instance, payments made by credit card will be refunded to the same credit card, and payments via Instant EFT will be credited back to your nominated bank account.

To ensure your return request is processed swiftly, please follow these guidelines:

  1. Secure Packaging: Safely and securely package your products to protect them during transit.
  2. Return Reference Number: Clearly mark your return reference number on the outside of the parcel.
  3. Include Accessories: Include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Please ensure that each item is returned in the same condition as it was received. New items must be returned unused, complete, and in their original condition. Used items must not show any additional signs of use or damage.

Unwanted Products

You can return an unwanted product to us at no charge, provided:

  • It is undamaged and unused, with the original labels and stickers still attached.
  • For items other than Unboxed Deals, reconditioned, and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our Help Centre for specific examples.
  • It is not missing any accessories or parts.
  • You log a return on the Website within 14 days of delivery. After 14 days, you can only return a product if it is defective.
  • The refund will be reflected in your bank account or credit card statement within a maximum of 7 business days from the date of issuance.

If you use a Fixed Coupon to pay for an order and subsequently cancel the order before delivery, or return the product(s) according to our Returns Policy for a credit, the value of the fixed coupon will be deducted from the purchase price of the canceled or returned product(s). Any remaining balance will be credited to your account (or refund you if that is your preference).

We will also issue you a replacement Fixed Coupon of equivalent value to the original Fixed Coupon used.ARLCA reserves the right to apply limitations on the use of the replacement Fixed Coupon at its discretion.

For any additional cancellations or returns related to the same order, we will proceed to credit your account with the value of the returned product as usual (or issue a refund upon request).

If you have applied a Percentage Coupon to pay for an order, and you or ALRCA cancel your order (or part of it) before the delivery of the product(s), or initiate a return according to our Returns Policy, the discount provided by the Percentage Coupon will be deducted from the purchase price of the canceled or returned product(s). Subsequently, we will credit your account with the remaining balance, if any, or issue a refund based on your preference.

We will also issue you a replacement Fixed Coupon equivalent to the value of the discount received through the original Percentage Coupon. ALRCA reserves the right to apply restrictions on the use of the replacement Fixed Coupon at its discretion. For any subsequent cancellations or returns related to the same order, we will credit your account with the value of the returned product as usual (or refund you if you prefer).

Wherever a Gift Voucher has been used to purchase a product that is subsequently returned for a refund under the Policy, we are unable to provide a cash refund for the portion paid with the Gift Voucher. Instead, we will credit your account accordingly.

Bundles

Bundles come in two types: a Bundle Deal, where products are combined by either us or you (as specified on our website), and a Pre-packed Bundle, assembled by our supplier and supplied to us as a single unit. All returns related to bundles are governed by the terms of this Policy, supplemented by the following provisions:

Bundle Deal: You may return a Bundle Deal either in its entirety or any of its individual component products to us. If you are eligible for a credit on any component product, we will credit your account with the actual purchase price you paid for that product (after any applicable savings or discounts), as shown in your order history.

Pre-packed Bundle: Unless stated otherwise by us, we will only accept the return of a Pre-packed Bundle if you return all of its component products to us. Failure to do so may result in us declining the return of a Pre-packed Bundle.

Return for Voucher

If you no longer want a product and meet the above conditions, you can return it for a voucher of the same value. This voucher can be used towards future purchases on our platform.

We will arrange to collect the product from you at no charge. Upon inspection and approval of your return, we will either issue you a voucher of equivalent value or provide a refund, based on your preference.This voucher can be used for future purchases on our platform.

Want to exchange?

Products can be exchanged for a different type or model, provided that the requested variation is available. An Unboxed Deal, reconditioned product, or used product can only be exchanged for another variation of the same type if such a variation is available. In this case, we will collect the product from you and deliver the requested product to you at no charge.

If the requested variation is unavailable, we will either credit your account with the purchase price of the product or refund you (according to your preference) within 10 days of the return.

We reserve the right to inspect the product to validate your return. For guidance on ensuring that your product meets the return criteria outlined in this section, please consult our Help Centre.

Received the wrong product or an item not as described? 

If we mistakenly deliver the incorrect product to you or if the product does not match its description on our website, please notify us promptly. We will arrange for the collection of the incorrect product at no cost to you. Should any accessories or parts be missing, please follow the procedure outlined in Section 2 below. After we have inspected and validated your return, we will either dispatch the correct product to you as soon as possible (subject to availability) or credit your account with the purchase price or refund you (according to your preference) within 14 days of the return.

Products damaged upon delivery

If a product arrives damaged or is missing any parts or accessories at the time of delivery or collection, please notify us within 7 days by initiating a return on the Website.

We will arrange for the product to be collected from you at no cost. After inspecting the product and confirming your return, we will either repair or replace the product as soon as possible (subject to availability of the same product), or reimburse you with the purchase price of the product, according to your preference.

Defective products

We strive to deliver products of high quality that are in good working order and free from defects.

What constitutes a defect? A defect is a material imperfection in the manufacturing of a product or any characteristic that makes the product less acceptable than what one would reasonably expect in the circumstances.

The following situations will NOT be considered defects and will not qualify for a return:

Faults resulting from normal wear and tear. 

Damage caused by negligence, misuse, or incorrect usage of the product. 

Damage resulting from electrical surges or corrosion from sea air. 

Damage due to inadequate care of the product. 

Damage from unauthorized modifications to the product. 

Instances where a product’s specifications, although accurately described on the Website and generally suitable for its intended purpose, do not meet your personal preferences. 

For Unboxed Deals or used products, signs of handling and/or repackaging.

If you receive a product that is defective or of poor quality (excluding manufacturer warranty products discussed separately), please notify us promptly upon discovering the defect or poor quality, but no later than 6 months after delivery of the products.

To initiate a return, log a request on the Website, and we will arrange to collect the product from you at no cost. 

Once we inspect the product and validate your return, you may choose to have the product repaired or replaced (subject to availability of stock for replacement), or reimburse you with the purchase price of the product, according to your preference.

If the repair or replacement exceeds 21 days, we will contact you to discuss your preference for a voucher or refund.

Products beyond the 6-month period without an extended supplier warranty cannot be returned.

For repairs or replacements of Unboxed Deals, reconditioned products, or used products where repair is not feasible, we will attempt to provide a replacement of the same type and nature from our available stock. If a replacement is not available, we will credit/refund you. Please note, products in perfect condition are not equivalent to Unboxed Deals, reconditioned products, or used products, which are discounted due to their condition.

Extended Supplier Warranty (as stated on the product page)

A product may include a supplier warranty that extends beyond the standard 6-month warranty period. If such a product exhibits defects more than 6 months after delivery(Except for products covered by manufacturer warranties as detailed below),Please inform us promptly upon discovering the defect, but no later than the extended supplier warranty period after delivery.You can initiate this process by logging a return on the Website, and we will arrange for the product to be returned to the supplier at no cost to you. 

Please be aware that any extended supplier warranty is governed by the terms and conditions set by the supplier or manufacturer, typically detailed in a brochure or leaflet inside or on the product packaging. It is your responsibility to familiarize yourself with these terms and conditions.

It’s crucial to note that the remedy provided to you is at the discretion of the supplier or manufacturer.ALRCA is not obligated to provide you with a credit, repair, or replacement, as your remedy lies with the supplier or manufacturer.

However, because we strive to ensure your experience is as positive as possible, if the supplier or manufacturer offers you a repair or replacement under the applicable extended supplier warranty and it exceeds 21 days, we will contact you to inquire if you prefer to receive a credit or refund directly from us.

PLEASE NOTE: Unboxed Deals, specific reconditioned products, and used products do not come with extended supplier warranties, as explicitly stated on the product description 3f page.

T&C's

1.1.Introduction and Acceptance of Terms 

Welcome to the ARLCA website, accessible at www.arlcashop.com,(collectively referred to as the “Site”). The Site is owned and operated by ARLCA Enterprises (“ARLCA,” “we,” “us,” or “our”).

These Terms and Conditions govern the ordering, sale, and delivery of products, as well as the overall use of our Site, including your access and use of the Services provided by ARLCA Enterprises or its affiliates (‘ARLCA’).Please read them carefully as they affect your legal rights. By accessing or using the Services, you agree to be bound by these Terms and any additional terms referenced herein, including the Privacy Statement and Terms of Sale. If you do not agree to these Terms, you should not access or use the Services provided by ARLCA.

By accessing or using the Site, you (“user,” “you,” or “your”), including those who register as described below (“registered user”), agree to be bound by these Terms and Conditions. Your use of the Site, including any registration or shopping actions, indicates your acceptance of these terms.

Regardless of your location, when you use our Site, you agree to comply with these Terms and Conditions. Please note that all delivery addresses, including those for returns, must be within the geographical boundaries where ARLCA operates.

1.2.Governing Law and Dispute Resolution 

These Terms and Conditions and any disputes arising from or related to these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website constitutes your consent and submission to the jurisdiction of the South African courts regarding any proceedings, transactions, applications, or the like instituted by either party against the other arising from these Terms and Conditions.

In the event of a dispute arising from the sale of Goods, you agree that the sale occurs in the Western Cape, and consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Western Cape Division, Cape Town), notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.

Nothing in these Terms and Conditions limits your right to approach any court, tribunal, or forum of competent jurisdiction in terms of the CPA.

These Terms and Conditions apply to users who are considered consumers under the Consumer Protection Act, 68 of 2008 (the “CPA”).

These Terms and Conditions include clauses that are important for you to note carefully, as they:

  • May limit the risk or liability of ARLCA or third parties;
  • May impose liability on you;
  • May require you to indemnify ARLCA; and/or
  • Serve as an acknowledgment of certain facts by you.

It is crucial to pay close attention to these Terms and Conditions. If there is anything within these Terms and Conditions that you do not understand, it is your responsibility to ask ARLCA to clarify before accepting the Terms and Conditions or continuing to use the Site.

Nothing in these Terms and Conditions is intended to unlawfully restrict, limit, or negate any of your rights or obligations under the CPA.

ARLCA permits the use of this Site subject to these Terms and Conditions. By using this Site in any capacity, you are deemed to have accepted these Terms and Conditions unconditionally. If you do not agree with these Terms and Conditions, you must not use this Site.

Complaints

If you have any concerns or issues regarding the products or services provided by ARLCA, or if you need information about our internal complaints-handling procedure, please reach out to us through our Help Centre on the website or contact our call centre at 087 362 8000.

Should we be unable to address your complaint to your satisfaction, or if we cannot resolve your complaint within 15 (fifteen) business days from when you notified us, you have the option to seek assistance from the Consumer Goods and Services Ombud (CGSO). The CGSO’s contact information is as follows:

Intellectual property complaints:ARLCA holds respect for the intellectual property of others. If you have a complaint or allegation of intellectual property infringement, please send it to admin@arlca.com and include the following key information: the specific URLs on the platform related to your complaint/allegation, and actual copies of the South African/CIPC-issued certification that supports your claim. This will help us objectively verify the intellectual property rights claimed in South Africa and relay this information to the relevant suppliers/sellers. Given the dynamic nature of the platform and its functional limitations, we will investigate the identified URLs and respond to your complaint/allegation in good faith as soon as possible.

Notices

ARLCA hereby designates Block C, Greenford Office Estate, Punters Way,Kenilworth, Cape Town, as its legal address for the service of all formal notices and legal processes related to these Terms and Conditions (“legal address”). ARLCA may update this address from time to time by updating these Terms and Conditions.

You designate the delivery address specified with your order as your legal address, but may change it to any other physical address by giving ARLCA not less than 7 days’ notice in writing.

Notices must be sent by hand, prepaid registered post, telefax, or email in English. All notices sent:

  • By hand will be deemed received on the date of delivery.
  • By prepaid registered post will be deemed received 10 days after the date of posting.
  • By email will be deemed received on the date indicated in the “Read Receipt” notification. All email communications between you and us must use the “Read Receipt” function to serve as proof of receipt.

Information

In accordance with the ECT Act, ARLCA’s information is provided below. This should be reviewed alongside the product descriptions and other terms and conditions available on our website:

  • Full name: ARLCA Online (RF) (Pty) Ltd, a private company registered in South Africa with registration number 2010/020248/07
  • Primary business: Online retailing
  • Physical address for legal notices (postal and street address): 12th Floor, 10 Rua Vasco Da Gama Plain, Foreshore, Cape Town, 8001 (addressed to: CEO and Legal)
  • Office bearers: Kim Reid, Roger Rabalais, and Annamaria Beke.
  • Contact number: +27 87 362 8000
  • Email address: marketing@arlca.com
  • PAIA: The manual published in accordance with section 51 of the Promotion of Access to Information Act 2000 can be downloaded from here.

1.3. Severability 

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable. 

1.4.Entire Agreement 

These Terms constitute the entire agreement between you and ARLCA Enterprises regarding your use of our website and services, superseding any prior agreements.

Only registered users may order Products on the Site. To register, you must provide a unique username and password along with certain personal information. You will use this username and password to access the Site and purchase Products.

You agree and warrant that your username and password will:

  • Be used for personal use only; and
  • Not be disclosed to any third party.

For security, you agree to enter the correct username and password when ordering Products. Failure to do so will result in access denial. You agree that once your correct username and password have been entered, you will be liable for the order, even if the use is unauthorized or fraudulent, unless the order is canceled per these Terms and Conditions.

You must notify ARLCA immediately if you suspect any unauthorized use of your username and password and take steps to mitigate any resultant loss or harm.

By using the Site, you warrant that you are 18 years of age or older and have full legal capacity. If you are under 18 or not legally permitted to enter into a binding agreement, you may use the Site only with the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions and responsible for your actions.

You agree not to use any device, software, or other instruments to interfere with the proper functioning of the Site. Additionally, you agree not to use any robot, spider, or other automated devices or manual processes to monitor, copy, distribute, or modify the Site or its contents without ARLCA’s prior written consent. This consent is deemed given for standard search engine technology used by Internet search websites to direct users to the Site.

You may not use the Site to distribute material that is defamatory, offensive, contains hate speech, or is otherwise unlawful.

You may not display, publish, copy, print, post, or otherwise use the Site and its contents without the express prior written consent of an authorized ARLCA representative.

Electronic Communications

When you visit the Website or send emails to us, you consent to receiving communications from us or any of our divisions, affiliates, or partners electronically in accordance with our privacy policy.

Errors

ARLCA strives to accurately represent the description, availability, purchase price, and delivery charges of Goods on the Website. However, in the event of any errors on the Website (not attributable to our gross negligence), we cannot be held liable for any loss, claim, or expense arising from transactions based on such errors. If there is an incorrect purchase price, we will refund you for any amount already paid, or handle it according to our Returns Policy.

ARLCA is not obligated by any incorrect information about our Goods displayed on third-party websites.

Ordering, Payment and Delivery of Products

 Conclusion of Sales and Availability of Stock 

Registered users may place orders for Products, which ARLCA may accept or reject. Acceptance of an order depends on the availability of the Products, the accuracy of the information related to the Products (including pricing), and the receipt of payment or payment authorization by ARLCA for the Products.

Placing Products in a wishlist or shopping basket without completing the purchase does not constitute an order. Products may be removed from the shopping basket if they are no longer available or if their prices change without notice. ARLCA is not liable if such Products are unavailable or priced differently when you attempt to complete the purchase at a later time.

You acknowledge that the stock of all Products on offer is limited and that prices may change at any time without notice. ARLCA will make all reasonable efforts to monitor stock levels and ensure that offers are discontinued when stock is no longer available. However, ARLCA cannot guarantee the availability of stock. If Products are no longer available after you have placed an order, ARLCA will notify you, and you will be entitled to a refund of any amount already paid for those Products.

Delivery of Goods

ARLCA offers delivery of Goods to you via courier. For more details regarding delivery, please refer to our Help Centre, which is incorporated into these Terms by reference. Our delivery charges may change at any time without prior notice to you, so please consult the Help Centre for the most current information. The applicable delivery charges will be displayed in your cart upon checkout.

Upon acceptance of your order, ARLCA will deliver the Goods to you within a reasonable time, but no later than 30 (thirty) days from receipt of your payment (“Delivery Period”). We will inform you if we are unable to deliver the Goods within the Delivery Period. You will then have 7 (seven) days from receiving such notification to decide whether to cancel your order for the Goods. If you choose to cancel, we will refund you the purchase price.

ARLCA’s responsibility to deliver a product to you is considered fulfilled once we deliver the product to the physical address you specified for delivery of the order. ARLCA is not liable for any loss or unauthorized use of a product after delivery to the physical address specified by you.

Payment

ARLCA is committed to providing secure online payment options. All transactions are encrypted with appropriate technology to ensure security.

Payment for Products can be made via the following methods, depending on availability and eligibility:

  • Debit Card: If you choose to pay by debit card, we may require additional information to authorize and verify the payment. Delivery may be withheld until we receive this information and obtain authorization. If authorization is not received, your order will be canceled. You warrant that you are authorized to use the debit card and that it has sufficient funds to cover the costs of the order.
  • Credit Card: If you choose to pay by credit card, additional information may be required for authorization and verification. Delivery may be withheld until this information is received and authorization is obtained. If authorization is not received, your order will be canceled. You warrant that you are authorized to use the credit card and that it has sufficient funds to cover the costs of the order.
  • Direct Bank Deposit or Electronic Funds Transfer (EFT): Payment must be made within five days of placing your order. ARLCA will not accept your order if payment has not been received within this period.
  • Instant EFT: An immediate electronic funds transfer; and/or 
  • ARLCA vouchers

For a full record of your payment, you can contact us via our Help Centre. We will also send you email communications about your order and payment.

Once you have selected your payment method (except for direct bank deposit), you will be directed to a secure site for payment of the applicable purchase price for the Products.

Returns, Refunds, and Exchange Policies

Please refer to our Returns Policy for detailed information about returning products, including specifics on refunds and exchanges. The Returns Policy is incorporated by reference, meaning it is part of these Terms and Conditions.

Intellectual Property Rights 

The contents of the Website, including all material, information, data, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, trade names, logos, trademarks, designs, and service marks displayed on or incorporated into this Website (“Website Content”), are protected by law, including copyright and trademark law. The Website Content is the property of ARLCA and is licensed to ARLCA.

You do not acquire any right, title, or interest in or to the Website or the Website Content.

Any use, distribution, or reproduction of the Website Content is prohibited unless expressly authorized in these Terms and Conditions or otherwise provided for by law. For permissions regarding commercial use of any Website Content, please contact us via our Help Centre.

If any Website Content is licensed to ARLCA or belongs to a third party, your rights of use will be subject to the terms and conditions imposed by that licensor or third party from time to time, and you agree to comply with such third-party terms and conditions.

Disclaimer

Your use of the Website is entirely at your own risk, and you assume full responsibility for any risk or loss resulting from such use or reliance on any information provided on the Website.

While ARLCA takes reasonable measures to ensure the accuracy and completeness of the Website’s content, ARLCA makes no representations or warranties, whether express or implied, regarding the quality, timeliness, operation, integrity, availability, or functionality of the Website. ARLCA also does not warrant the accuracy, completeness, or reliability of any information on the Website. Any representations or warranties made by ARLCA’s representatives do not bind ARLCA.

ARLCA disclaims liability for any direct, indirect, or consequential damages, losses, or expenses arising out of or in connection with your access to or use of the Website and/or its content, unless otherwise provided by law.

While Goods sold through the Website may, under specific circumstances, be covered by warranty, the Website itself and all information provided on it are provided “as is,” without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, to the extent permitted by law.

Any views or statements expressed on the Website do not necessarily reflect the views of ARLCA, its directors, employees, or agents.

In addition to the disclaimers elsewhere in these Terms and Conditions, ARLCA makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials, or any other data or code that could corrupt, compromise, disrupt, disable, harm, jeopardize, or otherwise impede the operation, stability, security, functionality, or content of your computer system, computer network, hardware, or software in any manner. You accept all risks associated with the existence of such viruses, destructive materials, or any other data or code that could corrupt, compromise, disrupt, disable, harm, or otherwise impede the operation or content of a computer system, computer network, handset, mobile device, hardware, or software, except where such risks arise due to the gross negligence or willful misconduct of ARLCA, its employees, agents, or authorized representatives. ARLCA thus disclaims all liability for any damage, loss, or liability of any nature whatsoever arising out of or in connection with your access to or use of the Website.

Limitation of Liability

ARLCA cannot be held liable for any inaccurate information published on the Website or any incorrect prices displayed on the Website, except where such liability arises from gross negligence or willful misconduct of ARLCA, its employees, agents, or authorized representatives. We encourage you to contact us via our Help Centre to report any possible malfunctions or errors.

ARLCA shall not be liable for any direct, indirect, incidental, special, or consequential loss or damages arising from your use of, reliance upon, or inability to use the Website, or unlawful activity on the Website, or any linked third-party website.

You hereby indemnify ARLCA against any loss, claim, or damage suffered by yourself or any third party arising in any way from your use of this Website or any linked third-party website.

Modification of Terms 

ARLCA reserves the right to modify any of these Terms and Conditions at its discretion and at any time. It is your responsibility to regularly review these Terms and Conditions and ensure your satisfaction with any changes. If you are not satisfied, refrain from placing further orders or using the Website in any manner.

Any amendments will apply to your use of the Website after they are posted on the Website. By continuing to use the Website after revised Terms and Conditions are posted, you are deemed to have accepted the changes.

Availability and Termination

We will make reasonable efforts to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof, with or without notice to you.

ARLCA may, in its sole discretion, terminate, suspend, or modify this Website, with or without notice to you. You agree that ARLCA shall not be liable to you for any such suspension, modification, or termination, other than for processing any orders made by you prior to such action, to the extent feasible.

Failure to comply with your obligations under these Terms and Conditions, including incidents involving payment for Goods, may result (at our sole discretion, with or without notice) in suspension and/or termination of your access to the Website, without prejudice to any claims for damages or other remedies we may have against you.

ARLCA reserves the right to blacklist you on its database, including suspending or terminating your access to the Website, refusing to accept or process payment for any order, and/or canceling any order concluded between you and ARLCA, in whole or in part, with notice to you. ARLCA shall only be liable to refund monies already paid by you (see ARLCA’s Returns Policy for details), and accepts no other liability arising from such blacklisting or refusal to process orders.

You may choose to discontinue using the Website at any time, with or without notice to ARLCA.

General 

ARLCA reserves the right, at its discretion, to suspend or terminate the operation of the website or your access to it or its contents at any time and for any reason, without prior written notice, subject to fulfilling any orders already placed by you.

You are not permitted to transfer your rights and obligations under these Terms and Conditions to any third party.

Neither ARLCA nor you waiving any right under these Terms and Conditions will constitute a waiver of any other rights.

Any modification, addition, deletion, or agreed cancellation of these Terms and Conditions must be in writing and accepted by both parties to be valid.

Any leniency, extension of time, or relaxation granted by one party to the other does not constitute a waiver of rights, nor does it prevent the grantor from exercising its rights in the future.

Privacy Policy

We prioritize the protection of your privacy and will implement all reasonable measures to safeguard it, as outlined in our Privacy Policy, which is incorporated herein by reference. Please review our Privacy Notice, which also governs your use of ARLCA Services, to understand our practices.

Daily Deals
  1. These Daily Deals Terms and Conditions are subject to, and should be read with, our general Terms and Conditions.
  2. At our discretion, Daily Deals (“Deals”) are available daily from 7am – 23:59pm on week days and from 9am – 23:59pm on weekends. In addition, please note that Daily Deals have a stock limit and may expire earlier if stock runs out.
  3. Deal quantities are limited and as such, after a Deal is sold out, those particular Goods may be available on the Website at their normal selling prices (but no longer as a Deal).
  4. We do not guarantee a specific saving. The extent of the Deal is at the sole discretion of ARLCA.
  5. Four of each Daily Deal may be purchased per customer. Notwithstanding anything to the contrary, during the Fire Sale (22 February 2024 to 3 March 2024) the corresponding daily ‘Hot 100 Deal’ will be limited further to one unit per order in total.
  6. Adding a Deal to your cart, or completing your order for a Deal without paying for it, does not reserve the item for you. ARLCA must receive payment from you within 24 hours of you placing your order for a Deal, otherwise we will cancel your order.
  7. ARLCA will reserve stock for customers in the order in which it receives payment. Therefore if you pay via EFT, you might not get your item because ARLCA may only receive payment from you a few days later, and in the meantime the Deal might sell out to customers paying immediately.
  8. The List Price shown in respect of Deals and other discounted Goods is the recommended retail price suggested to us by the supplier of the relevant product. Where the supplier has not provided a recommended retail price, an estimate may be provided. Where a product is offered for sale by a Third Party Seller, the List Price may be provided by the Third Party Seller.
  9. By purchasing any Deal, you are also automatically opting in for our Daily Deals daily newsletter as well as our general newsletter (you may opt-out of these newsletters at any time). Opting out of these newsletters after purchase will not affect the value of the Goods purchased.
  10. ARLCA reserves the right to amend these Terms and Conditions at any time without notice to you.
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We offer two types of Coupons: a Fixed Coupon, which provides a specific monetary discount (e.g., R100 off), and a Percentage Coupon, which offers a discount based on a percentage of the purchase price (e.g., 10% off).

Privacy Policy

This Privacy Policy applies to all users of our Website, referred to as “our Platform,” which is used to access and purchase our products and services.

The purpose of this Privacy Policy is to outline how, why, and when ARLCA uses your Personal Information in order to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).

It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices, or policies that we may provide from time to time when we collect or use your Personal Information.

Please pay special attention to the clauses in this Privacy Policy that are highlighted in similar text and style (i.e., bold), which:

  • May limit the risk or liability of ARLCA.
  • May create risk or liability for the user.
  • May compel the user to indemnify ARLCA.
  • Serve as an acknowledgment by the user of a fact

Privacy and Protection of Personal Information

We respect your privacy and take the protection of Personal Information very seriously. Our goal is to deliver excellent service every time you shop with us, and to do this, we need to use some of your Personal Information. This Privacy Policy outlines how we handle the Personal Information we collect about you and/or receive from you. By using our Platform, you agree to the processing of your Personal Information as set out in this Privacy Policy.

In this Privacy Policy, the terms –

  • “Personal Information” and “process/processing” bear the same meanings as set out in POPI.
  • “we,” “us,” or “our” refers to ARLCA.
  • “you” and “your” refer to every person that accesses or uses our Platform, also referred to as a user.
  • “registered user(s)” refers to anyone registered on our Platform and has provided us with a unique email address and password, as well as other Personal Information, in order to order goods and services on our Platform.
 
If You Are Below the Age of 18

If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platform or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example, by asking you to provide us with your parent’s or guardian’s contact details so we can contact them. We may also check that the contact details you have given us are correct and are the details of a person who is actually your parent or guardian. If we are not able to verify such permission, or if a parent or guardian confirms that you do not have their permission, you may not use our Platform.

ARLCA processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive, and purpose-specific. To access and use our Platform, we collect and process some Personal Information. When you become a registered user, we must collect and process your Personal Information to provide our services to you.

When you register to use our Platform, we may collect the following Personal Information:

  • Name and surname
  • Email address
  • Physical address
  • Gender
  • Mobile phone number
  • Online identifiers
  • Date of birth
  • Identification number
  • Banking details where applicable

Should your Personal Information change or you wish to amend and/or correct this Personal Information, you can do so by updating your registered user information in your account profile.

You warrant that the information you have provided is accurate, current, true, and correct and that it does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Information from Using Our Platform

When you access our Platform, whether or not you are a registered user, ARLCA processes some of your Personal Information. Depending on how you access and use our Platform, we may receive the following information:

  • Log Information: This includes data on how, when, and for how long you use our Platform and other services, the content you view, and search queries you submit.
  • Equipment Information: Details about the device you use to access our Platform, including the type of device, how you access our Platform, your browser or operating system, and your Internet Protocol (IP) address.
  • Geographic Location: Information about the location from which you accessed our Platform, including your device’s global positioning system (GPS) signal and information about nearby Wi-Fi networks and cell towers. This information is collected when you use location-enabled services.
  • Other Information: Data about you from third parties, such as social media platforms.
Why Do We Process Your Personal Information?

We process the Personal Information we collect and receive for the following purposes:

  • Identification: To identify you and verify your identity.
  • Account Creation: To create and manage a user account for you.
  • Contractual Obligations: To enter into and fulfill our contractual obligations with you.

As a registered user, we also process your Personal Information to:

  • Order Fulfillment: Fulfill our contractual obligations when you order goods, including delivering those goods and processing returns.
  • Information Provision: Provide you with information, products, or services you request from us.
  • Communication: Communicate with you regarding our Platform and provide information about products, services, billing, customer support, resolving complaints, and quality control.
  • Updates and Notifications: Notify you about changes to our Platform, services and products, terms and conditions, privacy policy or notices, and any other changes that impact our Platform, services and products.
  • Marketing and Promotions: Send you information about competitions, products, or services that may interest you, unless you opt out. You may also receive newsletters based on your interests, recent orders, and browsing behavior. To unsubscribe, visit the Newsletter Subscriptions page under “My Account” or use the unsubscribe option in the newsletters.
  • Feedback: Collect feedback from you to develop our products and services and grow our business.
  • Legal Compliance: Comply with legal or regulatory obligations, such as tax or financial laws.
  • Research and Statistics: Undertake research for statistical purposes. The research and statistics generated from this process do not include your Personal Information, cannot be linked to you, and you cannot be identified from these statistics.
Retention and Restriction of Records

We retain your Personal Information for as long as necessary to fulfill the following purposes:

  • Service Provision: To provide our Platforms, products, or services to you.
  • Legal Compliance: As required or permitted by law and in accordance with our internal retention policies.
  • Contractual Obligations: To uphold the contract between you and us.
  • Consent: If you have agreed to us keeping your Personal Information, subject to your request for us to stop processing your Personal Information.

We will retain your Personal Information only as long as necessary to achieve the purpose for which it was collected or subsequently processed. If your Personal Information is used for multiple purposes, we will retain it until the purpose with the longest retention period expires, but we will stop using it for the purpose with a shorter retention period once that period expires.

By accessing and using our Platform, you consent to us retaining records of your Personal Information for no longer than necessary to achieve the purpose for which the information was initially collected or subsequently processed.

When you access and use our Platforms, we employ various technological tools, including cookies and user tracking, to enhance your browsing experience.

Cookies are small text files placed on the device you use to access our Platforms. These files do not contain Personal Information but enable us to associate your device with certain preferences and actions. We use cookies to:

  • Enhance User Experience: Make our Platforms more user-friendly.
  • Personalization: Customize interactions with our Platforms to match your interests and preferences, ensuring they function optimally on your device.
  • Advertising: Serve relevant advertisements, limit the frequency of ads you see, and assess the effectiveness of our advertising campaigns on our Platforms and other websites. This is based on your online activities, such as the websites and apps you use, content you view, and information we have about you.
  • Opt-In Marketing: Send marketing communications to non-registered users who have opted in.

We do not utilize your Personal Information for purposes other than those stated above without your explicit consent.

Opt Out from Direct Marketing

You have the right to request that we do not contact you for direct marketing purposes via electronic communication methods such as automatic calling machines, email, and/or SMS notifications. You can exercise this right by opting out of any direct marketing communications we send to you.

Who Else Processes Your Personal Information

We do not sell your Personal Information to third parties for marketing or any other purposes. However, we may provide or make your Personal Information available to:

  • Our Employees and Service Providers: This includes staff within the ARLCA Group companies and third-party service providers. They assist us in interacting with you through our Platforms, including for marketing, ordering, or delivering goods and Subscriptions where applicable.
  • Law Enforcement and Government Agencies: We may disclose Personal Information when necessary or appropriate in connection with investigations into fraud, intellectual property infringements, or other illegal activities that could expose us to legal liability or financial loss.
  • Third Parties in Business Transactions: Your Personal Information may be shared with third parties (such as potential purchasers and their professional advisors) in the event of reorganization, merger, consolidation, sale, joint venture, or other disposition of any or all of our assets.
  • Service Providers: We engage service providers under contract to assist with various aspects of our business operations (e.g., fraud prevention, marketing, technology services). These providers are contractually obligated to use your Personal Information solely for performing services on our behalf and not for their own purposes.
  • Suppliers or Sellers: Your information may be shared with our suppliers or sellers to facilitate direct communication regarding goods you have purchased, compliance with regulatory obligations (e.g., TV license reporting), or other purposes requiring their involvement.
  • ARLCA Group Companies: Personal Information may be shared with companies within the ARLCA Group to send you one-time opt-in direct marketing communications.

Rest assured, any sharing of your Personal Information with third parties is done in compliance with applicable data protection laws and regulations, and we take measures to ensure confidentiality and security.

Transfer of Personal Information Outside of South Africa

Certain Personal Information may be transferred outside of South Africa’s geographic borders to service providers for the purposes outlined in our “Why we process your Personal Information?” section, such as data storage and backup to maintain system integrity.

When we transfer your Personal Information beyond South Africa, we ensure compliance with POPI’s lawful transfer requirements.

By using our Platforms, you consent to the transfer of your Personal Information outside South Africa as detailed in POPI.

Securing Your Personal Information

We are committed to safeguarding the integrity and confidentiality of your Personal Information. We employ reasonable technical and organizational measures to prevent loss, damage, unauthorized destruction, or unlawful access to and processing of your Personal Information.

To ensure the effectiveness of these measures, we have established comprehensive policies, controls, and processes, which we regularly review and update. These practices include:

  • Physical, Technical, and Network Security: Implementing strong security protocols across all areas of our operations.
  • Access Controls: Strictly regulating and monitoring access to Personal Information.
  • Data Storage and Encryption: Ensuring secure storage, destruction, and encryption of Personal Information records.
  • Breach Management: Establishing protocols for reporting and addressing Personal Information breaches.
  • Third-Party Agreements: Requiring third parties, both within and outside South Africa, who process Personal Information on our behalf to adhere to strict security and confidentiality obligations through formal agreements.

Please note, if you provide your Personal Information to any third party other than ARLCA, or if a third party unlawfully acquires your Personal Information outside our control, ARLCA cannot be held responsible for any loss or damage resulting from such disclosure or acquisition. It is crucial to review the privacy policies of any third party to whom you disclose your Personal Information.

Upon providing adequate proof of your identity, you are entitled to:

  • Access and Amend: View, correct, object to, and amend your Personal Information processed by us. Registered users can do this through their account settings for the Personal Information reflected there.
  • Request Information: Request a record or description of your Personal Information. ARLCA may charge a fee to provide this record. If requests to access or amend your Personal Information are unfounded, excessive, or repetitive, ARLCA may charge an additional administrative fee or refuse the request.
  • Correct or Delete: Request the correction, destruction, or deletion of your Personal Information. If you cancel your account, ARLCA will retain your Personal Information only as required by law and/or according to our internal retention policy.
  • Compliance: Expect compliance with your requests unless there is a credible reason why we cannot comply.
  • Dispute Resolution: Receive an indication when a correction or deletion request is not agreed upon, noting that such a request was made but not executed.
  • Notification of Changes: Be informed if changes to your Personal Information have a significant impact on decisions about you.
  • Action Confirmation: Receive notifications of the actions taken as a result of your request.
  • Unauthorized Access: Be notified of any unauthorized access to your Personal Information.
  • Evidence of Compliance: Request reasonable evidence of our compliance with our Privacy Policy obligations on reasonable notice.
  • Complaint Submission: Submit a complaint to the Information Regulator.

Registered users can exercise their rights through the Data & Privacy section of our Help Centre. Other users can refer to the process outlined in our PAIA Manual available here.

How to Lodge a Complaint with the Information Regulator

If you have any complaints regarding this Privacy Policy or our compliance with it, you can lodge a complaint with the Information Regulator.

The Information Regulator’s contact details are available on its website: https://justice.gov.za/inforeg/.

Please note that this version of the Privacy Policy replaces any preceding versions available on our website. We may update this Privacy Policy from time to time. When you use our Platforms, the version of the Privacy Policy posted on this page will apply to you.